After investigation, we observed evidence that supported the casino's decision. The participant was identified to get breached the casino's stipulations by obtaining many accounts connected Together with the identical IP, system, cookie, and using the same payment technique in connected accounts. Therefore, the grievance was rejected as unjustified.
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The participant from Brazil requested a withdrawal fewer than two months prior to publishing this criticism. The payment hasn’t been processed nonetheless. The player later on confirmed the withdrawal was processed properly, thus we marked this complaint as fixed.
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We goal to filter these out and compute an impartial person responses rating; Therefore, for these good reasons, the consumer opinions will not be a Portion of the security Index calculation approach.
The player from Albania experienced in the beginning complained about a delayed withdrawal from an online On line casino. After the intervention from the grievances staff, the casino had certain that they had processed the withdrawal and also the participant had verified receipt of his cash. The criticism was marked as resolved.
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Original troubles involved account verification, which expected several higher-resolution pictures, and now the casino cites an evaluation system without any crystal clear timeframe for completion.
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A player from Chile is going through a hold off with a withdrawal of 2,two hundred,000 CLP requested on get more info January twenty third. The On line casino executives mentioned the account is less than assessment by authorities, but haven't offered a completion day. previous withdrawals are actually effective.
The player hadn't utilised bonuses. After looking forward to several months, the player had documented the money had been transferred to his account. We experienced marked the grievance as 'fixed'.